We’ve all been there. You’re faced with a technology issue and the pressure’s mounting from the executive suite. The problem is, the issue is with your third party vendor, not your internal systems and you are stuck waiting for a resolution from your vendor. You frantically refresh your inbox hoping to have an update to share while the execs that are breathing down your neck. In times like these, the last thing you want to be is a small fish in a big pond. Or in this case, a small fish in a big public cloud.
Getting Lost in Big, Public Clouds
We’ve all heard the big names. Microsoft, Amazon Web Services. They tout their record number of million-dollar deals, and how many customers they signed up last quarter, etc, etc. With such a focus on gigantic mega-deals and adding to their roster of customers, where does that leave smaller customers in the priority queue? For them, it’s a numbers game. You may be one in a million – but when it comes to having your problem resolved, you don’t want to be one OF a million. Look for a provider who places equal priority on all of their customers – regardless of their business size.
Self-service or full-service?
Self-service has its benefits, but when you run into issues, you need a provider that’s there when you need them. Unless you have your own, dedicated IT team, self-service can be difficult and daunting. And not every self-service provider places an importance on hands-on support. When it really counts and the pressure is mounting, it’s critical that you get the personalized, hands-on support your business requires. Fortunately, you’ve stumbled onto our site and you’ll find there’s an easier way.
You’re More than Just a Number at dinCloud
There will be times when you will need to engage your cloud provider’s support team. And when you do, you want to be treated like more than just a number…. especially when it really counts. At dinCloud, we pride ourselves on personalized support, treating customer issues like our own and doing our best to help with anything that’s on your plate. We even take cloud support one step further with our turn-key, virtual admin managed service bundles. And for those customers bogged down by testing, QA, and monitoring, we even introduced a virtual robot that can automate and perform these services 24/7.
This goes to show that we understand how critical it is that your systems are online, regardless of the size of your business. Simply put, we want to make managing technology easier for you.
Contact us today to see how we can help you feel like one in a million – not just one OF a million.