dinCloud CMO featured in CIO on tech support best practices.
In the article, Ali Din, the CMO and General Manager of dinCloud, lends his input on how to provide FAQs and troubleshooting help online. He recognizes the importance of building “a knowledgebase and utilize videos to show customers how to resolve the most common issues”. He adds that, “Allowing customers to perform self-service reduces their frustration of calling in or submitting an online ticket.”
To learn more about the best practices for tech support, read the full article online, or request information.