The business landscape has rapidly evolved over the past three years or so. The efforts to “modernize” the enterprise from an IT perspective have morphed from Digital Transformation initiatives to the delivery of a superior Digital Employee Experience (DEX).
This transition has a lot to do with how rapidly, the workplace, as well as workforce trends, have evolved during the past three years. DEX involves investing time and resources in the prospecting, adoption, seamless integration, and implementation of digital tools that are aimed at enhancing employee productivity and ultimately, the whole experience.
Not long ago, delivering a superior DEX to employees was considered a “plus”, something a handful of organizations were already providing even before the global pandemic. However, a good DEX is rapidly becoming the new business imperative.
This was further ratified by a recent report published by Nexthink, an IT Services Management Company. An overwhelming 94% of the respondents in IT decision-making roles were of the opinion that their core responsibilities had shifted from provisioning of IT assets to offering the employees innovative collaboration and productivity solutions.
An interesting bit to note here is the emphasis on collaboration, even more than employee productivity itself. The underlying reason for this change is the way in which workplace trends have evolved into remote and hybrid work settings. In such work environments, decent productivity will only be possible via effective remote collaboration tools.
The report also highlighted a few areas where enterprises need to focus, especially when trying to deliver a superior Digital Employee Experience (DEX).
The incorporation of any new digital collaboration and productivity tool(s) could be daunting for employees. To curb any anxiety among employees, and minimize any resistance, there needs to be an effective Service Desk, whether in-house or outsourced, which will assist employees in resolving any issues or roadblocks which they initially face.
Automating some repetitive, well-structured, and monotonous tasks also needs to be an integral part of elevating the DEX. This, according to the report’s findings, will go a long way in taking some burden off employees. At the same time, effort and organizational resources can be diverted to value-oriented tasks and initiatives.
Skill development is yet another area highlighted in the report, as the latest digital collaboration and productivity tools are likely to have a certain degree of a learning curve. To extract maximum value from any such initiatives, there will be the need for effective employee training programs, which will ultimately boost the overall DEX.
The aspect which will “gel” together all these DEX-enhancing tools and solutions will be effective collaboration and communication. For this, the findings of the Nexthink report emphasized adopting effective tools, which would offer multi-channel communication to employees, via digital channels, but under a single, unified platform.
The crux of this report was that delivering a superior Digital Employee Experience (DEX) to employees is rapidly becoming the new business imperative.