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The vaccines developed to protect the masses from Covid-19 have started rolling out. This is a very promising development and we can see light at the end of this lengthy tunnel. So, the year 2021 will be all about recovery and consolidation for most businesses.

However, enterprises will have to surpass a multitude of operational and financial challenges to remain impactful in this new environment. While we expect a return to normal somewhere in the future, certain changes may never roll-back.

For instance, we have seen a major change in consumer behavior. Although online shopping had been around for a decent amount of time before the pandemic, it has become a mainstream trend over the past few months.

In a bid to deliver a superior Customer Experience (CX), businesses are relying heavily on increasing their digital footprint. In this new remote work driven environment, Customer Support has also evolved massively and companies are adapting quickly.

Here, the versatility of Cloud Computing is making it an ideal platform for Remote Customer Support. Another factor that is likely to drive the demand for cloud services is a change in the overall financial approach that aims to steer enterprises out of this crisis.

Under the present circumstances, businesses are not too comfortable with the idea of huge capital expenditures (CapEx). Still, they also don’t want to lag behind to such an extent that recovery may not be feasible at all.

The right middle ground in this context is a move towards the operating expenses (OpEx) model. The options offered by Cloud Service Providers (CSP) like dinCloud complement this shift from CapEx to OpEx cost models, where you pay only for what you use.

Lastly, the role of Edge Computing is likely to rise over the next few years. This is because more data will now be tackled closer to its very source. Cloud Service Providers will see this as an opportunity to setup a network of smaller, localized data centers as well.

Whether you view cloud providers in the context of practicality, flexibility, costs or future information needs, it appears the year 2021 will usher in a whole new set of opportunities for the Cloud as well as its service providers.

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