dinCloud CMO featured in CIO on tech support best practices.
In the article, Ali Din, the CMO and General Manager of dinCloud, lends his input on how to provide FAQs and troubleshooting help online. He recognizes the importance of building "a knowledgebase and utilize videos to show customers how to resolve the most common issues". He adds that, "Allowing customers to perform self-service reduces their frustration of calling in or submitting an online ticket."
LOS ANGELES, CA – February 21, 2017 – dinCloud, a cloud services provider for hosted workspaces and cloud infrastructure, today announced that CRN®, a brand of The Channel Company, named David Graffia, dinCloud’s vice president of sales, to its prestigious list of 2017 Channel Chiefs for the third year in a row.
Bank Tech-trends features a dinCloud case study with Bank of England.
The case study details how Bank of England leveraged dinCloud's cloud to address operational challenges in the loan origination industry. "When Bank of England, a leading mortgage lender, recently sought technology refresh, dinCloud provided a solution that not only met their technology requirements, it addressed some long-standing operational challenges that had been facing the business."