The way we work and deploy internal programs has slowly changed over the years. The focus has shifted from merely implementing new technology effectively and ensure its adoption to focusing on what the word “success” actually means for their business. To do so, companies need to move from the “people are using it so it must be successful” to a more quantifiable measurement process. But what should that process look like?
Definition of Collaboration
The action of working with someone to produce or create something.
Definition of Success
The accomplishment of an aim or purpose.
Capturing the ROI of Collaboration
A LinkedIn article looked at the ROI of collaboration tools and found that collaboration tools can save businesses up to $5,538.46 a year per employee. Through the process of developing their measurement tool, they found that employees spend 11.2 hours a week managing emails and another 8 hours a week searching for information to do their assigned task. When looking at a fictional employee, Charlotte, they found they were essentially paying Charlotte $27,692.30 a year to organize her email and track down information and coworkers to complete her assigned tasks. While no collaboration tool will solve all of the challenges employees encounter when trying to do their job, tools like Desktop-as-a-Service (DaaS) can enable increased collaboration and productivity between departments and colleagues. Measuring the success of the deployment just on productivity, however, is intangible and probably won’t show the real benefit of adopting digital tools like DaaS. Instead, we should look at it in two ways: Cost savings and productivity improvements.
There probably isn’t a technology out there that doesn’t promise it will “save your business money.” But DaaS is different in that you can look at some tangible savings to see if and how much money is saved. By comparing travel costs from before and after the deployment, you will have a clear understanding of just how much was saved when it comes to travel. Additionally, equipment costs are another hard statistic to measure the business value of your collaboration tool. With DaaS, specifically, since the technology is device and operating system agnostic, there is no need to buy new equipment to run the solution. Additionally, DaaS can reduce the wear and tear of your current hardware and extend the life of your desktops, reducing the typical desktop lifecycle.
The main driver of the adoption of collaboration tools tends to be productivity. But this is an intangible concept and can be challenging to measure. Instead, get more detailed in your metrics. Here are some examples of useful metrics to use:
Reduced downtime from travel
By enabling disparate teams to collaborate from their current location and removing the requirement for travel, your employees will be able to realize more productive time.
HR time-to-hire and time to productivity is reduced
The time to productivity can be streamlined and significantly reduced when DaaS is the workspace. HR files can be delivered electronically, and new hires can immediately access a workspace fit for their task.
How many projects were completed ahead of or on time?
You can easily keep track of the due dates and delivery times of projects, showing how many goals were met or met ahead of time.
Sickness, travel delays, even travel time can now be productive time, meaning employees can realize a better work/life balance and handle needed tasks even if they cannot physically get to their desk.
Fewer client complaints
With team members being able to be more proactive in their work, they can increase the customer experience and satisfaction and result in fewer customer complaints.
dinCloud’s DaaS Solution Enables the New Definition of Collaboration Success
Businesses who are looking to embark on a Digital Transformation and enhance the productivity and collaboration of their teams will have a significant advantage when they adopt Desktop-as-a-Service. The new service can be up and running in days, instead of weeks and months. New users can be added in minutes – or removed, and all of the corporate data remains safe in the systems of the corporations. Remote working and BYOD strategies can be implemented with ease, simplifying IT, and HR processes. Plus, the workspaces are device and operating system agnostic, meaning the employee can bring their own, chosen device and can access wherever they are, all while maintaining the highest levels of data security, so your information remains safe. If you would like to redefine collaboration success for your business today, contact us to find out how.